Hello everyone, this is just a quick post to update you about what is happening at J&S during the UK lockdown thanks to the Coronavirus Pandemic. We posted an update at the beginning of the week which came before Prime Minister Boris Johnson made his address to the UK. From Monday night we are now in a lockdown situation which affects how businesses are able to be run during this time.
We have had to close our physical shop meaning no customers can come in and shop because as per the government’s instructions we are a non-essestional business, we are able however to continue selling online, we have made changes to our staff schedules so that we are not all in at the same time and we are able to work at the appropriate distances from each other. This means however that we cannot dispatch orders every day because there are fewer of us in and there will be delays in orders and with emails being answered. We will try and post out 2 or 3 times a week, we are used to posting out every day so it is a change for us too and we appreciate your patience.
We will not be able to accept as many phone orders and would prefer if possible that you place your order online, we will be checking the answerphone when we are in but it will be dispatched earlier if placed online. We also ask that you double-check your order is completely correct before finalising it, as we cant easily make changes or add things at this time and it will delay your order further – this also applies to ensure you select the correct delivery option for your area. We have had an uptake in Shetland orders too through the online shop and we have added a Shetland Delivery option to the checkout so please make use of that if you are in Shetland.
If there are any changes we will post again here or on our social media (Facebook, Instagram, Twitter and Ravelry) If you have questions we are contactable on all those channels so you may find we can get back to you quicker than by email.
It is a scary period for us all so thank you for your patience and understanding during this time, keep safe and happy knitting xx